Frequently Asked Questions 
Who are you guys. Tell me something about your company.
See: About Us


How can I order?
By using the on-line shopping cart, by phone or by fax.  See Ordering from us.


What are your shipping charges?  Terms of Sale?
Click on the following links: Shipping Charges, Terms of Sale


The Shopping Cart does not work.  What do I do?
Give us a call on the toll-free number.


Is it safe to transmit my credit card number over the Internet?
    Yes.  We utilize an extremely tight security system.  Most E-commerce companies that manage their sites through on-line data base systems.  Hackers do break into these systems and steal credit card numbers.  We use a totally different approach.  Our webs only contain product information and pictures.  When you are ready to check out, you go to our secure Order Form Page.  This is a secure page.  You fill out the form giving your name, address, credit card information, etc.  This is encrypted using the Verisign site security system and written to a temporary file.  The information is electronically transmitted to our in-house computers and the temporary file is deleted.  Our in-house computers are not hooked to the Internet and thus there is no physical way that a hacker can break into our data base. 

Is it safe to provide my email address?  I don't want any junk mail.
    We do not sell our customer's email address.  We do plan to publish an informative Newsletter for those with an interest in Science and Nature.  It provides summaries of interesting articles, links to sites that we think you'll enjoy, special discounts on popular items, and notice of interesting one-of-a-kind items, such as fossils and animal products.  We only send it to subscribers.  You may cancel the subscription at any time.

I need to purchase a lot of items for a scout group, class project, etc.  How can I keep the project affordable?
    We do offer discounts on large orders, so call customer service Toll-Free.  (800) 522-8281.
Hours 8:30 - 4:30 EST, business days.

What is your return policy?
Return Policy